Frequently Asked Questions

How can I get a library card?

YCL cards are free to all York County residents, property owners, workers, and students of higher education. To get a Library card, visit your local YCL location or the Bookmobile and bring a valid, current proof of identity and residency. To apply for an eCard (available for accessing our digital services only), complete an online library card application. For more information, see Library Cards.

How can I renew my library card?

Library cards expire every two years and must be renewed. To renew your library card online, fill out our online form, and a library staff member will review the information and process the renewal. You may also call or visit your local YCL location to renew your card.

How can I access and manage my account?

To access your online account, use the My Account link from our website or Online Catalog. A library card number and password are required. For more information, see Library Cards.

Are public computers available?
Yes, each location has computers available for public use on a first come, first-served basis. Use is limited to 60-minute sessions during business hours, unless otherwise specified. Sessions can be renewed if a computer is available.

Are copiers and scanners available?
Yes, self-service units are available at each library location, including microfilm readers and printers.

 

Does the library have Wi-Fi?
Yes, free Wi-Fi access is available in the building and accessible from the parking lots at each library location.

 

Can I fax items at the library?
The library does not offer fax services to the public.

 

Is curbside pickup still available?
Yes, curbside pickup is available during the same hours the library is open. See Hours & Locations for more information.

 

How does curbside pickup work?

  1. Place a hold on items you would like to check out.

  2. Wait for a notification that your holds are ready to pick up.

  3. Head to your local YCL location.


How can I place a hold?
You may place holds using your online account on the SCLENDS website. For assistance placing holds, call your local YCL location.

 

What if a specific item is unavailable at my local branch?
You may check out or request items from all York County Library locations or SCLENDS libraries and have them sent to the library of your choice. Materials that libraries do not own may be available to borrow from other libraries across the United States through Interlibrary Loan.

 

Can I get help finding something to read without entering the library?
Yes, use our Your Next Read service to tell us your likes and dislikes, and, in 1–3 days, we'll send you a personalized selection of titles to pick from. 

 

Why am I unable to place a hold with my YCL eCard?
YCL eCards are for access to digital content only. To borrow physical items, you will need to get your eCard converted to a regular York County Library card by calling or visiting your local YCL location.

Can I still use the library from home?
Yes, our Virtual Library is available 24/7 to all YCL cardholders and offers a variety of streaming and downloadable content, including eBooks, audiobooks, television, music, and movies.

How do I access the Virtual Library if I don't have a library card?
Simply fill out our online library card application and a staff member will contact you with your new YCL eCard number. Please make sure to include both your email and phone number. 

What do I do if my library card is about to expire?
Call or visit your local YCL location or contact us online, and we will renew your library card for you. 

Will there be any fines and fees charged for the items I have checked out?
The Library does not charge overdue fines on materials that are late, with the exception of special collection items (Interlibrary Loans, Mobile Hotspots, etc.). Patrons will be notified when materials are overdue. Lost or damaged materials are also subject to fees, dependent on the type or amount of damage. 

Do you have any in-person programs or events? 
Yes, check out our Events Calendar for free events for all ages, and join your YCL librarians at the library or from home. Subscribe to our YouTube channel, join our Teen Discord channel, or call our Dial-A-Story service to enjoy virtual storytimes, tutorials and instructional videos, fun games, and more. Follow us on Facebook and check this website for future programs and announcements.

How can I get help with computers and other technology?

York County Library staff provides limited one-on-one tutoring sessions on basic computer use, the Internet, Microsoft Office, resume and career resources, or similar topics. To get help, call your local Library branch or see our Technology Services page. You can also find more technology and learning tools on our Online Learning and All Resources pages.​

 

How can I support the library?

The best way to support the York County Library is to join the Friends of the Library! This non-profit volunteer organization provides funding for non-budgeted library projects, programs, and other needs. To learn more or to join the Friends, visit their website at yclibraryfriends.org, and for more ways to support the library, see Support the Library.​


Can I donate books to the library?
Yes, donations of books and other materials are accepted at all library locations to use at the library's discretion. The library cannot accept encyclopedia sets, magazines, Reader's Digest condensed books, textbooks, or materials in poor condition. If your donation consists of multiple boxes, please call your local YCL location first to make sure they have room to accept your donation.

Can I make a monetary donation to the library?
Yes, monetary donations are accepted for memorials, bequests, or fundraising for our Bucks for Books campaign. See Donations for more information.

How do I contact the library?
You may call your local YCL location during the times listed above or email us using one of these forms: Reference, Teen/YA, Bookmobile, or all other inquiries.​