Frequently Asked Questions

Updated September 15, 2021

All York County Library locations are open to the public for limited in-person and curbside services are now operating under new, increased business hours. See Hours & Locations for more information.

 

The following in-person services are now available:

  • Browsing and borrowing materials

  • Checkout and general assistance at service desks

  • Take and Make Kits available (kits vary by location)

  • Computer use (limited to 60-minute sessions; children’s computers unavailable at this time)

  • Curbside pickup for holds and mobile printing

Here are some important things to keep in mind when planning a library visit:

  • Please do not enter the library if you are feeling sick or have a temperature over 100.4°F.

  • Masks are strongly encouraged while inside Library branches. We will have disposable masks available if you need one.

  • Patrons and staff must maintain six feet of distance from other people, when possible.

  • YCL facilities are adhering to occupancy limits, so you may experience a wait before entering a branch.

  • Limited public seating is available, spaced appropriately for social distancing.

  • Public programs and meeting room bookings remain suspended. However, virtual programs will continue on the library’s website.

  • Return materials inside any York County Library location or an available outdoor book return. Please do not use book returns for Book Club Kits, HotSpots, Kinder Kits, or interlibrary loan materials.

  • The following are not available at this time:

    • In-house programming 

    • Meeting rooms 

    • Water fountains

    • Toys, puzzles, games, etc.  

    • Close 1-on-1 technical assistance

York County Library is monitoring the coronavirus (COVID-19) with local, state, and national health officials. The spread of COVID-19 presents public agencies with significant challenges. Please see below for answers to common questions. As this is a developing situation, all information is subject to change. Continue to check our website and Facebook pages for updates.

Can I sit down and stay a while in the library?

Limited public seating is available, spaced appropriately for social distancing, including chairs at public computers.

How can I get a library card?

YCL cards are free to all York County residents, property owners, and workers. To get a temporary eCard, fill out our online library card application, or visit any YCL branch for a physical card. Please bring a valid, current proof of identity and residency to activate your library card. For more information, see Library Cards.

How can I renew my library card?

Library cards expire every two years and must be renewed. To renew your library card online, fill out our online form, and a library staff member will review the information and process the renewal. You may also call or visit your local YCL location to renew your card.

Are public computers available?
Yes, each location has computers available for public use. We have reduced the number of available computers to increase space between workstations. To ensure equal access, we are limiting computer use to 60 minutes; sessions are first come, first served. Children’s computers are unavailable at this time.

Are copiers and scanners available?
Yes, self-service units are available at each library location, including, microfilm readers and printers.

 

Does the library have Wi-Fi?
Yes, free Wi-Fi access is available in the building and accessible from the parking lots at each library location.

 

Can I fax items at the library?
The library does not offer fax services to the public.

 

Is curbside pickup still available?
Yes, curbside pickup is available during the same hours the library is open. See Hours & Locations for more information.

 

How does curbside pickup work?

  1. Place a hold on items you would like to check out.

  2. Wait for a notification that your holds are ready to pick up.

  3. Head to your local YCL location.


How can I place a hold?
You may place holds on the SCLENDS website. For assistance placing holds, call your local YCL location.

 

What if a specific item is unavailable at my local branch?
You may check out or request items from all York County Library locations or SCLENDS libraries and have them sent to the library of your choice. Materials that libraries do not own may be available to borrow from other libraries across the United States through Interlibrary Loan.

 

Can I get help finding something to read without entering the library?
Yes, use our Your Next Read service to tell us your likes and dislikes, and, in 1–3 days, we'll send you a personalized selection of titles to pick from. 

 

Why am I unable to place a hold with my YCL eCard?
YCL eCards are for access to digital content only. To borrow physical items, you will need to get your eCard converted to a regular York County Library card by calling or visiting your local YCL location.

Can I still use the library from home?
Yes, our Virtual Library is available 24/7 to all YCL cardholders and offers a variety of streaming and downloadable content, including ebooks, audiobooks, television, and movies.

How do I access the Virtual Library if I don't have a library card?
Simply fill out our online library card application and a staff member will contact you with your new YCL eCard number. Please make sure to include both your email and phone number. 

What do I do if my library card is about to expire?
Call or visit your local YCL location or contact us online, and we will renew your library card for you. 

Will there be any fines and fees charged for the items I have checked out?
The Library does not charge overdue fines on materials that are late, with the exception of special collection items (Interlibrary Loans, Mobile Hotspots, etc.). Patrons will be notified when materials are overdue. Lost or damaged materials are also subject to fees, dependent on the type or amount of damage. 

Are there any in-person programs or events ? 
Limited in-person programming has resumed as of September 2021! Check out our Events Calendar for more details, and see our free online events for all ages to join your YCL librarians from home. Subscribe to our YouTube channel, join our Teen Discord channel, or call our Dial-A-Story service to enjoy virtual storytimes, tutorials and instructional videos, fun games, and more. Follow us on Facebook and check this website for future programs and announcements.

How can I get help with computers and other technology?

One-on-one, in-person computer or technology tutoring sessions are not currently being offered, but limited assistance is available via telephone for brief questions on basic computer use, the Internet, Microsoft Office, resume and career resources, or similar topics. To get help, call your local Library branch or see our Online Learning and All Resources pages for more technology and learning tools.


Can I donate books to the library?
Yes, donations of books and other materials are accepted at all library locations to use at the library's discretion. The library cannot accept encyclopedia sets, magazines, Reader's Digest condensed books, textbooks, or materials in poor condition. If your donation consists of multiple boxes, please call your local YCL location first to make sure they have room to accept your donation.

Can I make a monetary donation to the library?
Yes, monetary donations are accepted for memorials, bequests, or fundraising for our Bucks for Books campaign. See Donations for more information.

How do I contact the library?
You may call your local YCL location during the times listed above or email us using one of these forms: reference, teen/YA, or all other inquiries.
 
Where can I find the latest information about Coronavirus (COVID-19)?