Coronavirus (COVID-19)

The spread of Coronavirus (COVID-19) presents public agencies with significant challenges. Please see below for answers to common questions. As this is a developing situation, information is subject to change. 

 

When will the library reopen?

For the safety of our patrons and staff, all York County Library locations are closed until further notice, but as of June 8, we are offering limited curbside pickup services as part of a phased reopening plan. Anyone with a regular, physical York County Library card can check out materials they have placed on hold (books, audiobooks, DVDs, ILLs, and HotSpots). Patrons with eCards can have them converted to a regular York County Library card by calling their local YCL branch during curbside pickup hours. Outside book drops will remain open for the return of Library materials (books, audiobooks, DVDs, and HotSpots) and will be properly quarantined, up to 4 days (96 hours), before being checked in. Please call your nearest YCL location during curbside and phone service hours to notify staff before returning Book Club Kits and Kinder Kits. No overdue fees will be charged for items returned during this time. 

How does curbside pickup work?

1) Place a hold on items you would like to check out.

2) Wait for a notification that your holds are ready to pick up.

3) Head to your local YCL location.

How can I place a hold?

You may place holds on the SC Lends website. For assistance placing holds, you may call your local library location.

When are curbside pickup and phone services available?

Rock Hill: 11:00 a.m. - 5:00 p.m. Monday - Friday; 11:00 a.m. - 2:00 p.m. Saturday

Fort Mill: 11:00 a.m. - 3:00 p.m. Monday - Friday; 11:00 a.m. - 2:00 p.m. Saturday

Clover, Lake Wylie, & York: 11:00 a.m. - 5:00 p.m., Monday, Wednesday, & Friday

Do I just go to my local library once I receive notification my hold is ready?

Before you do, please call your local library location for pick up instructions. Due to restrictions from parking lot layouts, each location is handling curbside pickup a little differently.

Can I still use the library from home?

Yes! Our Virtual Library is available 24/7 to all YCL cardholders and offers a variety of streaming and downloadable content, including ebooks, audiobooks, television, and movies.

How do I access the Virtual Library if I don't have a library card?

We are now offering the YCL eCard! Simply fill out our online library card application and a staff member will contact you with your new YCL eCard number. Please make sure to include both your email and phone number. Anyone with a regular, physical York County Library card can check out materials they have placed on hold (books, audiobooks, DVDs, ILLs, and HotSpots). Patrons with eCards can have them converted to a regular York County Library card by calling their local YCL branch during curbside pickup hours.

What do I do if my library card is about to expire?

Send us a message on our Contact Us page and we can renew your library card for you. Please be sure to include your full library card number as well as your current address and phone number.

Can I return items that I have checked out?

Yes, our outside book drops are still open for the return of Library materials (books, audiobooks, DVDs, and HotSpots). We request that you continue to use the book drops for returning materials rather than handing them directly to staff. Please call your nearest YCL location during curbside and phone service hours to notify staff before returning Book Club Kits and Kinder Kits. All returned items will be properly quarantined for up to 4 days (96 hours) before being checked in. Notifications of overdue items will be made during this time, and overdue fees will be waived once items are checked in.   

Why is something I just returned still showing up on my account?

All returned items will be quarantined for up to 4 days (96 hours) before they are checked in. Therefore, items you just returned will still show up on your account. Please wait 5 business days before checking your account. If at that time items you returned are still on your account, please let us know.

Will there be any fines and fees charged for the items I have checked out?

No fines will be charged for items due during this closing.

Will there be any programs or events while the library is closed?

Yes, be sure to check out all of our free online events taking place all summer long. You can also join your YCL librarians from the safety of your home with our online virtual programs! Enjoy virtual storytimes for children, tutorials and instructional videos for adults, and fun games for teens. Subscribe to our YouTube channel, follow us on Facebook, and continue to check this website for future programs and announcements! 

How do I contact the library?

You may call your local library location during curbside pickup hours. We are also available by email and have a few different forms you can use to contact us: reference questions, teen/ya related questions, all other inquiries.

 

Where can I find the latest information about Coronavirus (COVID-19)?

 

Centers for Disease Control and Prevention (CDC)

South Carolina Department of Health and Environmental Control (SC DHEC)

World Health Organization (WHO)

MUSC is offering free online screenings for South Carolina residents.

 

For updates on the status of local government services, visit the York County Government website at yorkcountygov.com.

York County Library

138 East Black Street

Rock Hill, SC 29730

803.981.5858

© 2020 York County Library

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