YORK COUNTY LIBRARY
YORK COUNTY, SOUTH CAROLINA JOB DESCRIPTION
JULY 2007

JOB TITLE: SYSTEMS SUPPORT ASSISTANT
SYSTEMS ADMINISTRATION DEPARTMENT

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL TASKS:

• Responsible for assigning public access computers in the Technology Center and in the Reference area to library customers.
• Provides assistance and limited instruction; assists with computer equipment; Internet and printer functions.
• Maintains supplies for the Technology Center.
• Maintains cleanliness and appearance of public computers.
• Provides routine computer maintenance.
• Provides troubleshooting for computer problems, diagnosing whether the source is electrical power resources, hardware, software, network connections, server responses, etc. Reports serious problems to the Systems Support Specialist, Assistant Systems Administrator, or the Systems Administrator.
• Oversees print jobs and collects payments for printouts.
• Informs and promotes library services to the customers, including, but not limited to programs, electronic databases and new services.
• May train the public in the use of the library’s automation system, Internet, on-line databases and other technology related products and equipment on a one-on-one basis while provided public access computer support and assistance.
• Attends meetings and workshops as appropriate.
• Interacts and communicates with a variety of groups and individuals including the Department Manager, Deputy Director, Library Director, department managers and staff, patrons, etc.
• Maintains the security and safety of the facility, patrons, guests, and library personnel. Ensures that all doors are locked and opening and closing procedures have been completed. Refers any problems to the security officer, Deputy Director, and/or Library Director.

ADDITIONAL JOB FUNCTIONS:

• May assist in other departments when needed.
• Performs related duties as required, and assists with special library programs and projects as needed.

MINIMUM TRAINING AND EXPERIENCE:

Requires a high school diploma or GED supplemented by one or two years of relevant library or computer experience, or equivalent combination of education, training and experience that provides the required knowledge, skill, and abilities.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of machines and equipment including computer systems and peripheral equipment, telephone. basic office equipment, etc. Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical demands are in excess of those for sedentary work; work involves walking or standing, pushing or pulling, etc., for periods of time. Must be able to lift and/or carry weights of up to seventy pounds.

Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to co-workers or assistants and receiving assignments and/or directions from Director.

Language Ability: Requires ability to read a variety of policy and procedure manuals, computer manuals, specifications, technical journals, product information, statistical information, etc. Requires the ability to prepare grant applications, correspondence, training materials, budget documents, reports, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.

Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables. Requires the ability to use influence systems in staff management; to learn and understand complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information and to understand, interpret and implement complex computer and basic office machinery functions.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to counsel and teach employees; to make persuasive presentations and negotiations. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including library science, computer, budgeting, etc.

Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to utilize mathematical formulas, to determine percentages and decimals and to determine time. Must be able to use practical applications of statistics.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.

Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery.

Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The worker may be subject to tension as a regular, consistent part of the job.

Physical Communications: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).

PERFORMANCE INDICATORS

Knowledge of Job: Has thorough knowledge of the methods, procedures and policies of the York County Library as they pertain to the performance of duties of the Systems Support Specialist. Is knowledgeable in the Library policies and procedures pertaining to the specific duties and responsibilities of the position. Understands the organization of the York County Library. Have knowledge of and skill in information technology and its application to library service. Has comprehensive knowledge of computer and computer system operation and application practices. Has extensive knowledge of computer hardware and software resources. Has skill in the installation, care and use of required equipment. Is able to make minor repairs and adjustments to equipment. Has the• ability to offer assistance to co-workers and employees of other departments as required. Is able to help ensure compliance with all library policies and procedures. Has the ability to use independent judgment as needed in performing routine tasks and the ability to ask for supervisory guidance for non-routine tasks. Is able to read and interpret technical manuals, policies and procedures, and related materials pertaining to the responsibilities of the job. Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Knows how to react calmly and quickly in emergency situations. Has the mathematical ability to handle required calculations. Has the ability to plan, organize and prioritize daily assignments and work activities. Has good organizational, technical and human relations skills. Has the ability to learn and utilize new skills and information to improve job performance and efficiency.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with all Library departments, co-workers and the public.

Quantity of Work: Performs described "Specific Duties and Responsibilities" and related assignments efficiently and effectively in order to produce quantity of work which consistently meets standards and expectations of the Library.

Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, Library policy, standards and prescribed procedures. Remains accountable to assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends and remains at work regularly and adheres to Library policies and procedures regarding absences and tardiness. Provides adequate notice to the Systems Support Specialist with respect to schedule and time-off requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work 10 be done and initiates proper and acceptable direction for the completion of work with a• minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibility and assigned authority. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks experienced advice where appropriate.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with Library policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the library.

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

The York County Library is an Equal Opportunity Employer.