Circulation Assistant I
York County Library, Rock Hill, SC
Application Deadline: open until filled
Starting Salary, Benefits and Hours: Beginning salary is $12,095 for 20 hours per week. Fringe benefits package includes State retirement, vacation and sick leave. Work schedule includes night and weekend hours.
General Statement of Job: Under general supervision, performs circulation desk activities and provides general customer service for the headquarters library. Reports to the Circulation Department Manager.
A complete copy of the job description is available for review in each Branch of the York County Library, or on the Library's website at www.yclibrary.org.
Minimum Training and Experience: Requires a high school diploma or GED equivalent supplemented by one to two years of relevant library, computer or customer service experience, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Application Deadline: Applications may be obtained at any York County Public Library. Personal resume encouraged in addition to application. Resumes will not be accepted in lieu of a York County Library employment application. Incomplete applications will not be accepted. A seperate application must be submitted for each position.
Completed application and resume may be hand-delivered or mailed to: York County Library, Attn: Shasta Brewer, Deputy Director; PO Box 10032, Rock Hill, SC 29731. Applications accepted until the position is filled. Due to the large volume of applicants we will be unable to answer questions concerning the status of the application.
YORK COUNTY LIBRARY
CLASS TITLE: CIRCULATION ASSISTANT
GENERAL DESCRIPTION OF CLASS
Under general supervision, performs circulation desk activities and provides general customer service for the York County Library. Performs computer data entry to record and retrieve circulation information, and to prepare and process a variety of daily reports, notices and correspondence. Reports to the Circulation Department Manager.
Core Tasks: The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
- Performs circulation desk activities, including greeting customers, checking in and out books, placing books on hold, bringing in books returned to outside book-drop, sorting and placing books on appropriate book carts, collecting and processing fines, registering new customers for library cards, shelving books and other materials, answering the phone and providing general customer service.
- Assists library customers with a variety of requests and problems as needed. Assists library customers in using the computer catalog as needed.
- Performs computer data entry to record and retrieve information, and to prepare and process a variety of daily reports, notices and correspondence. Uses a variety of software packages that may include customized applications such as print management, computer reservations, and circulation.
- Informs and promotes library services to the customers including, but not limited to programs, electronic databases and new services.
- Prepares and emails customer overdue or reserve notices to proper vendor.
- Pulls materials requested by customers from shelves, and processes the items to be sent to other branch locations or placed on Main Library holds shelves. Pulls expired holds from holds shelf and processes these for the next patron or returns them to holding libraries.
- Schedules the use of library meeting rooms for community groups.
- Maintains and submits monthly to Manager of Adult Services an accurate door count.
- Maintains an attractive and orderly lobby and browsing area. Shares responsibility for the security and safety of the facility, guests and library personnel. Performs security duties, including but not limited to arming and disarming the alarm system, maintaining order in the Library at all times, controlling facility keys, and securing building at closing, etc. Insures that all doors are locked and closing procedures have been completed. Refers any problems to the security officer, department manager or library director. Works with coworkers to maintain a clean environment in the staff kitchen and lunchroom. May perform light housekeeping duties around Circulation Desk/Workroom.
- Keeps the Circulation Manager informed of all issues or concerns requiring attention.
- Participates on committees/teams/taskforces as assigned.
- Receives, reviews, prepares and/or submits various records and reports including customer applications, notices, checks, receipts, reference materials, books, magazines, routing reports, surveys, memos, correspondence, etc.
- Operates a variety of equipment such as computers, printers, bookdrop container, telephone, copier, book carts, hand trucks, etc.
- Uses clerical and computer supplies, forms.
- Interacts and communicates with various groups and individuals such as supervisors, other department managers and employees, customers and the general public.
- Turns lights on/off and opens/secures building at the beginning/end of each day.
- Mails out incorrectly returned books to other libraries.
- Helps with stocking of tax forms.
- Performs related duties as required. Assists with duties in other departments as needed.
INVOLVEMENT WITH DATA, PEOPLE, AND THINGS
Data Involvement: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
People Involvement: Requires speaking or signaling to people to convey or exchange information of a general nature.
Involvement with Things: Requires handling or using machines requiring moderate instruction and experience such as computers, and software programs such as word processing, spreadsheets or custom applications.
Reasoning Requirements: Requires performing semi-skilled work involving set procedures and rules but with frequent problems.
Mathematical Requirements: Requires using addition and subtraction, multiplication and division, and/or calculating ratios, rates and percentages. Requires making change. Requires ability to sort, shelve and search for materials in numerical order.
Language Requirements: Requires ability to read a variety of reference materials, policy and procedure manuals, computer manuals, indexes, etc. Requires the ability to prepare routine reports, notices, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence. Requires the ability to sort, shelve and search for materials in alphabetical order.
Mental Requirements: Requires the ability to apply principles of common sense understanding to carry out instructions furnished in written, oral or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. Requires the ability to learn and understand principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.
VOCATIONAL/EDUCATIONAL AND EXPERIENCE PREPARATION
Vocational/Educational Preparation: Requires high school diploma or GED equivalent supplemented by one to two years of relevant library, computer or customer service experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Special Certifications and Licenses: None.
Experience Requirements: Requires one to two years of relevant library, computer or customer service experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
AMERICANS WITH DISABILITES ACT REQUIREMENTS
Physical and Dexterity Requirements: Requires being physically able to operate a variety of machines and equipment including a computer, audio-visual equipment, basic office machinery, telephone, etc. Must be able to exert up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical demands are in excess of those for sedentary work; work involves walking and standing, pushing or pulling, climbing step ladders, etc., for periods for time. Must be able to lift and/or carry weights of up to 35 pounds.
Environmental Hazards: The job risks exposure to no known environmental hazards.
Sensory Requirements: The job requires normal visual acuity, field of vision, hearing and speaking, and color perception.
JUDGMENTS AND DECISIONS
Judgments and Decisions: Responsible for guiding others, requiring a few decisions affecting a few co-workers; works in a stable environment with clear and uncomplicated written/oral instructions but with some variations from the routine.
York County Library is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.